Pixi + Hello Kitty
Shop the Collab
Pixi + Hello Kitty
Shop the Collab
Pixi + Hello Kitty
Shop the Collab
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We are usually unable to edit an order once an order is placed due to how quickly orders are processed and shipped.
If you have specific questions about your order, please reach out to our customer care team at customercare@pixibeauty.com for further assistance.
Our team works hard to process and ship orders as quickly as possible therefore there's only a very limited amount of time after an order has been placed when your order can be cancelled.
Please reach out to our customer care team at customercare@pixibeauty.com with your order number so that we can further advise.
If your order was cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST).
When an order gets cancelled it's usually due to one of the following reasons:
At this time, we are not currently looking for additional retail/wholesale partnerships.
If you reach out to customercare@pixibeauty.com, we will happily pass your information along so if in the future we are looking to expand.
Unfortunately, we must limit orders to no more than ten (10) units of any item. If you have any questions, please contact our customer care team or call us at 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST).
If your shipment arrives damaged, please contact us at customercare@pixibeauty.com or 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST) ASAP for next steps.
You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.
We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.
All Pixi orders are shipped and delivered via the premium carrier, USPS! We only ship on business days (Monday through Friday, excluding major holidays). We currently offer the following shipping options:
Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.
Most ground shipments are delivered within 2 - 7 business days from the order's ship date.
Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $10, and some restrictions may apply.
We are currently unable to ship to APO/FPO and PO Box addresses. In order for us to facilitate delivery please kindly provide an alternative address for your order.
